Welcome to your new Help Center!
Welcome to the Help Center, the go-to place for support for your customers. Your customers can browse and search self-service content here. This is an article, which can be organized into categories, which are further organized into sections.
If your customers can't find an answer here, they can start a new conversation from here. They can also sign in to view their entire conversation with you, as well as update their profile and comment on Help Center articles.
Kayako has two main areas:
- Help Center - you're here! Learn more about the Help Center here
- Agent area - this is accessible at yourdomain.kayako.com/agent. If you have administrator permissions, you'll also see a setting tab which will bring you to the administrator area. This is where you can configure your Kayako (such as adding a Twitter account, updating views and creating automations!).
You can delete this demo article at any time by logging in as an agent, and clicking the Delete button at the top.
Enjoy, and let us know if you have any questions! We're always available at support.kayako.com.
Jill
Comments
Michael Mello
I ordered my flashlight 2 1/2 weeks ago did not get it yet can't find my order# please help me find it thank you so much
Teresa F Featherston
I want my order cancelled. It has the wrong shipping address and I was not told that I would be charged more than 1 time. Order # 988714917466. I will be calling my bank to make sure there is no charges.
viper630501@yahoo.com
Your company hides the fact that it was a recurring payment. Just look at all the complaints. I am livid that this happened. I am going to post negative remarks all over social media about your company if you do not refund my payments.
viper630501@yahoo.com
You need to cancel my subscription ASAP and refund my recurring payments. My lawyer will be in contact with you shortly. Order # P24VVASL-B004. Make this happen.
Mary Costa
Is it true that you guys charge every month if so cancel my order and put my money back on my account. And I would like a reply back if not I am calling the bank and you guys are going to get in trouble
Mary Costa
Just wondering when my charger is coming in
swagg baby
I Whould like to cancel my order I wasn’t supposed to be charged $14.95 my order number is 952018652092
Megan Santana
This support center is useless.
I need to cancel an order. I wanted the free charger, agree to the 4.99 shipping and was asked if I wanted to add a free data transfer dock and was charged another 14.95
Im now seeing here people saying they are being charged monthly??
I have tried calling and your customer support number tells me it's not business hours but it is.
I would like to speak to a live person.
Cancel order number 94665881568 and issue a refund.
Phil Comstock
Please cancel my order. # 4516529332. I’m not interested and please take me off your e-mail list. I also don’t recall see anything about a monthly fee. Please send me a response to know that this is done.
Jon Moore
Im sorry I am so broke right now I can't afford to pay for your awesome gifts. Thanks again for all your help and support.