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Welcome to your new Help Center!

Welcome to your new Help Center!

Welcome to the Help Center, the go-to place for support for your customers. Your customers can browse and search self-service content here. This is an article, which can be organized into categories, which are further organized into sections.

If your customers can't find an answer here, they can start a new conversation from here. They can also sign in to view their entire conversation with you, as well as update their profile and comment on Help Center articles.

Kayako has two main areas:

- Help Center - you're here! Learn more about the Help Center here

- Agent area - this is accessible at  If you have administrator permissions, you'll also see a setting tab which will bring you to the administrator area. This is where you can configure your Kayako (such as adding a Twitter account, updating views and creating automations!).

You can delete this demo article at any time by logging in as an agent, and clicking the Delete button at the top.

Enjoy, and let us know if you have any questions! We're always available at

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  1. Jill

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  1. Stacy Page

    I was charged way more then what I was told cancel my order now I did not approve any of this

  2. Melansontamara8

    I find this tool was very useful

  3. BigIsle FoxM

    OMG That extra charge just happened to mee too!! CANCEL MY ORDER AND CANCEL WHATEVER YOU FOLKS DID THAT WAS NOT APPROVED!! 

  4. Joginder Singh

    I received Military- Grade Torch Tracitical Flashlight. But there is no Battery Charger. I request to you please send me Battery Charger. I request to you please send Batteries also . I Will pay For Batteries. I Hope You Will Be Accepted My As Soon As Possible. . My Residence Address : Joginder Singh , 5815 Carrotwood Ave, Bakersfield, California-93313. My IPhone Number is : +1 661 247 9251. Thanking You. With Appreciation, Joginder Singh. My Email Address :

  5. Walt Petersen

    Yea I thought that I was getting only a patch cord and got charged $39.95 also. Just what is going on here?

  6. Vernon hatch

    Thought I was getting a flashlight for shipping and handling and got charged $39.99 for some membership. What the fff. No cancel this shit

  7. Jerry Martin Jr

    This is some real bs frfr it's my $$$ and I needed refunded back now lol!!!

  8. Virginia Warren10

    I am returning order number 550912103075311620893285. This order consisted of one free USB charging cable and Data transmitting CABLE. I spoke with your customer service agent Paula she told me to put back in the envelope that it originally came in and to put cancel on the envelope and return and a credit would be issued to my credit card.

  9. Heather Purvis

    I would like to cancel the payment to both the join fee and the flashlight. 

  10. Darren Howard

    I would like to cancel and also would like a confirmation on of the cancelation.