Start a conversation

Welcome to your new Help Center!

Welcome to your new Help Center!

Welcome to the Help Center, the go-to place for support for your customers. Your customers can browse and search self-service content here. This is an article, which can be organized into categories, which are further organized into sections.

If your customers can't find an answer here, they can start a new conversation from here. They can also sign in to view their entire conversation with you, as well as update their profile and comment on Help Center articles.

Kayako has two main areas:

- Help Center - you're here! Learn more about the Help Center here

- Agent area - this is accessible at  If you have administrator permissions, you'll also see a setting tab which will bring you to the administrator area. This is where you can configure your Kayako (such as adding a Twitter account, updating views and creating automations!).

You can delete this demo article at any time by logging in as an agent, and clicking the Delete button at the top.

Enjoy, and let us know if you have any questions! We're always available at

Choose files or drag and drop files
Was this article helpful?
  1. Jill

  2. Posted


  1. Jeff Anderson

    I want my money all of it your services is the worst over charging. 

  2. Wesley Griffin

    I would like my $39.95 back plus the 5 extra months you charged me I paid the $10.77 with no extra charge so you have stolen from me as well as the other people. So I ask that you repay what you have stolen without my permission or consent.

  3. James Michael Drake

    I want my $39.95 back because I paid for the flash light shipping but you did not have permission to take $39.95 extra from my bank account.

  4. James Michael Drake

    I ordered a flash light for $10.77 and had a charge I did NOT authorize for $39.95 and I can't find out how to get my money back this is a messed up scam in my opinion.

  5. Karl Gulledge

    I ordered a flashlight for $10.61 I found two charges on my account and I didn't authorize but the one so would someone care to explain it to me 

  6. Desiree’ Trez

    Just ordered a flashlight for $10.61. Found 2 charges on my bank statemen!,, one I authorized for $10.61, one I did not authorize for $42.60!
    can’t reach them by email or through their site! 😡😡🤬😡😤😭😤😤🤬🤬🤬

  7. michelle zbacnik

    I ordered the survival backpack  back in november!  What a scam you should be reported for fraud....

  8. April Mathis

    Cancel whatever order you have me listed listed for.  April Mathis

  9. Hakim Neely-Sabir

    Well yesterday after like two weeks I actually got my knife I paid for I was sketchy about the website because I put all my information in right after checking myself after them telling me I put the wrong info in but I guess they just wanted me to go back to website to buy more stuff. Which I should’ve did in the first place BUT  I got my stuff from ordering it on January 5th to January 20th so it took a while but I did get my stuff for sure!

  10. daniluz Feliciano

    I don't even know why they withdrew that money because I don't even know what this page is about